![]() Note : If trying to uninstall a Sophos version other than Sophos Home, please refer to Sophos Support for further assistance.Ĭreating and running the bat uninstall file:ġ -Copy and paste the following text into notepad:Ĭd “C:\Program files (x86)\Sophos\Sophos Home” ![]() If tamper protection cannot be disabled via the below listed script (as in customers receive a message about tamper protection preventing the script to run ), follow the “steps to disable the Enhanced Tamper Protection” listed under “Managed by Sophos Central” as covered in this article. Solution 3 Uninstall batch file - Advanced usersįollow the steps below to create and run a bat file to uninstall all the Sophos Home components from your Windows computer. Follow the steps in the File and Folder troubleshooter.This Windows file and folder repair tool from Microsoft automatically diagnose and repair problems with files and folders in Windows that may be preventing applications from installing. Solution 2 Windows File and Folder troubleshooter Follow the steps in the Program Install and Uninstall troubleshooter.Double-click the downloaded tool to run it.Click the Download button on this link to download the tool.Microsoft has released a Program Install and Uninstall Troubleshooter to help fix problems that block programs from being installed or removed. If you know the component that is failing to uninstall, follow these steps: Program Install and Uninstall troubleshooter These issues happen due to corrupted files or remnants from previous installations of Sophos Home or other Sophos versions, especially when using a third-party uninstaller that may delete components that are required to properly uninstall Sophos. An issue with the installation of Sophos Home.You receive uninstallation failed errors.Continuously getting a message to restart the computer to uninstall or reinstall Sophos Home. ![]() You encounter any of the following issues with your Sophos Home: If you are trying to remove Sophos and being requested to enter a password for Tamper Protection, please reach out to the Sophos Support business area for assistance (as this is not Sophos Home related).The following was curated from Sophos Home KB, however, the links out to Windows Troubleshooter Tool applies to any program for which you are having trouble with installing or removing.Īpplies to: Sophos Home Premium and Free (Windows) Note: Sophos Home does not use a Tamper Protection password. Please see: Disabling Tamper Protection when the Sophos Home user interface is not available. What if I cannot access the Sophos Home UI, or the above listed steps do not work? When finished, turn Tamper Protection back on (otherwise, it will auto re-enable after 4 hours, or on reboot). Perform any troubleshooting steps needed (such as restarting or modifying services, folders, files). Note: you might need to enter your computer's Administrator password to proceed (you can click "More choices to choose alternate authentication types such as "Pin" if they are setup but must authenticate with the current account) Once the endpoint opens, click on Help at the bottom leftĬlick on the Troubleshooting arrow to display the advanced settingsĬlick on the slider button next to Tamper Protection to disable it (will turn gray) It will not show up under a Standard User account.ĭouble click on the system tray Sophos Home shield ![]() Note: The slider will only appear when logged in with an Administrator account. (Otherwise, it will automatically re-enable as soon as a reboot takes place, or after 4 hours of it being disabled). Any troubleshooting requiring disabling/modifying services, folders and components will need tamper protection off, otherwise a message such "Access denied" will be triggered.Įnsure to re-enable Tamper Protection after troubleshooting. ![]() Tamper Protection may need to be manually disabled in order to troubleshoot issues related to Sophos Home. How can I disable Tamper Protection to troubleshoot issues? It is controlled via the Sophos Home endpoint and can be disabled in order to troubleshoot problems. Tamper Protection is a Sophos Home Windows feature that prevents unauthorized changes to Sophos Home components/logs/files/folders. Applies to Sophos Home for Windows What is Tamper Protection? ![]()
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